Shipping policy

SHIPPING POLICY

Last Updated: [24-06-2026]

Thank you for shopping with PetcarePaw Ltd. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. SHIPPING DESTINATIONS

We currently ship to customers within the United Kingdom.

If international shipping becomes available, eligible countries and shipping rates will be displayed during checkout.

2. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods, including holidays, sales events, or promotional periods, processing times may be longer than usual.

3. SHIPPING TIMES

Estimated delivery times after dispatch are:

Standard UK Delivery: 2–5 business days
Express UK Delivery (if available): 1–2 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to factors outside our control, including courier delays, weather conditions, customs procedures, or peak seasonal demand.

4. SHIPPING COSTS

Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions. Any applicable terms and conditions will be clearly stated on our website.

5. ORDER TRACKING

Where available, tracking information will be provided by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

PetcarePaw Ltd is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at:

petcarepaw1980@gmail.com

We will do our best to amend the details before dispatch, but changes cannot be guaranteed once an order has been processed.

7. LOST OR DELAYED SHIPMENTS

If your order has not arrived within the estimated delivery timeframe, please contact us at:

petcarepaw1980@gmail.com

We will work with the shipping carrier to investigate the issue and provide updates where possible.

Please note that delivery delays caused by the courier are outside our direct control.

8. DAMAGED PARCELS

If your package arrives visibly damaged, please:

Take photographs of the packaging and products.
Contact us within 48 hours of delivery.
Include your order number and supporting photographs.

We will review the situation and arrange an appropriate resolution, which may include a replacement or refund where applicable.

9. UNDELIVERED OR RETURNED ORDERS

If an order is returned to us because:

The delivery address was incorrect;
Delivery was refused; or
The parcel was not collected from the carrier,

we may contact you to arrange re-shipment.

Additional shipping charges may apply before the order can be resent.

10. CUSTOMS, DUTIES, AND TAXES

For any future international shipments, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their local authorities.

These charges are the responsibility of the customer unless otherwise stated.